DELIVERY AND RETURNS INFORMATION
Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau.
DELIVERY COSTS
UNITED KINGDOM STANDARD DELIVERY - £3.95 (2 - 3 Working Days)
Standard Delivery (2 - 3 Working Days) is £3.95 on all order under £45. Please note, if orders are placed at the weekend or in the evening they will be processed on the next working day and delivery can take up to 5 working days from that point. Deliveries can also take up to 5 days during sale periods and bank holidays. Please ensure you order before 1pm on a Friday to receive your order by Wednesday the following week.
Standard Delivery is free on orders of £45 or more.
BANK HOLIDAYS
Our courier does not deliver on Bank Holidays. Orders placed on a Bank Holiday or after 3pm the day before a Bank Holiday will be delayed in dispatch until the following working day.
CHANGING YOUR ORDER
AMENDING OR CANCELLING AN ORDER
Please note that once an order has been placed, Husk are only able to amend/change/cancel it within 30mins .
REFUSAL AND CANCELLATION OF ORDERS
We reserve the right to refuse or cancel any order, for any reason, including limitations on quantities available for purchase, inaccuracies, errors in product or pricing information, problems identified by our credit and fraud avoidance department, security concerns, or inappropriate customer conduct. If your order is cancelled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (via the original payment method only or via a voucher) in the amount of the charge. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
DELIVERY FAQ’s
CAN I CHANGE MY DELIVERY ADDRESS ONCE I HAVE PLACED MY ORDER?
If you have placed an order but have entered in the incorrect delivery address then please contact us ASAP at sales@madewithhusk.com and we will do our best to catch it in time.
CAN I TRACK MY ORDER TO FIND OUT WHEN IT WILL BE DELIVERED?
If you have a query regarding the delivery of your order, you can contact us at: sales@madewithhusk.com and we will advise you of the status. Please remember to include your order number, your full name and postcode when corresponding by email.
WHAT IF I AM OUT WHEN MY ORDER IS DELIVERED?
Our carrier will leave a card, you may have to collect from your local collection office or rearrange the delivery with the carrier company. Please ensure you include a mobile number with your order so that we can contact you about your delivery.
DO YOU DELIVER OUTSIDE OF THE UNITED KINGDOM?
Yes, we also deliver to Republic of Ireland.
CAN I RECYCLE MY PACKAGING?
All of our packaging is recyclable or reusable.
RETURNS
30 DAY RETURNS GUARANTEE
We want you to be totally satisfied with anything that you purchase from the Husk website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date of receipt for a refund or exchange.
Husk do not offer free returns, unless the item has arrived damaged. Therefore you will be required to pay the postage charges to return any items in your order. We recommend you use a tracked delivery service to return your purchase as cannot be held responsible for items that are lost whilst being returned to us.
Please also note that these return guidelines only apply to products purchased on the Husk website. We cannot accept returns of product purchased elsewhere.
Please return your purchase to us in its original packaging with any related accessories or instruction booklets, and the relevant receipt and dispatch note. Any refund will be made to the card used when placing your order. Your refund will be processed within 30 days following receipt of your returned product. Please note: if the product is not returned in its original condition, we shall return it to you and will not issue an exchange or refund. If your item has been damaged in transit to you, please email us images of the damage straight away so we can rectify any issues.
EXCHANGES
We are not currently able to offer exchanges on our products, if you would like a different size please return your item for a full refund and re-purchase the new size.
DISTANCE SELLING REGULATIONS
Under the Consumer Protection (Distance Selling) Regulations 2000, you have a right to cancel orders for certain items purchased from our website within a statutory cooling-off period. This is normally 14 working days from the day after the date on which the item in question was delivered.
To cancel your order, please contact us by email.
Email to sales@madewithhusk.com
In each case within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date.
If you exercise your right of cancellation after the item has been delivered to you, please place the item securely in its original packing and return it to us with your dispatch note to the above address.
A refund will be made to the card used when placing your original order and will be for the full amount of the goods purchased including standard delivery costs if paid. Please use the Freepost Returns Label included in your package to return the item free of charge.